Shipping & Returns
We can ship to all addresses in Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations such as ResMed products. Contact us if you are an international buyer for products we can ship. All CPAP Machines, APAP Machines and Bilevel Machines require a valid prescription from a certified Sleep Physician in Canada before machines can ship.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Be aware that the shipping rates for many items we sell that do not attract flat shipping rates, are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All respiratory products such as masks, accessories, supplies and machines cannot be returned or exchanged due to the hygienic nature of these products that could pose a health hazard to a new owner.Returns and exchange are only permitted if there is an established manufacturing defect and you must contact us to approve the returns.
CPAP mask replacement policy is only available to clients who purchased cpap machines with extended warranty in store. You may contact us for more information.
CPAP devices with confirmed manufacturing defects may be returned within 30 days of delivery for possible replacement with similar product type, but we will change the type if a wrong device was shipped. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).Before you return the item, call to get a return authorization number. Please do not ship back to us, without authorization number, since it may result in misplaced item and we are not responsible for such loss.
**Our shipping and return policy can change any time without prior notification.**